✈️海外寄送服務FAQ

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✈️海外寄送服務FAQ -Overseas Shipping FAQ

For English instructions, please see below 👇

海外寄送常見FAQ

海外訂單退貨責任說明

1.海外訂單不提供退換貨服務

由於海外運送時間較長，且跨國退換貨流程繁瑣，目前無法提供海外會員退換貨服務。

下單前請務必確認商品及收件資訊，感謝您的理解與配合。

2.退貨責任說明

⚠️非自身因素導致退回

（例：海關扣留或退回、天災不可抗力等）

→ 我們將盡力協助處理，但仍需依實際情況判定。

⚠️自身因素導致退回

（例：買方提供錯誤地址、拒收包裹、取消訂單或其他可控原因）

→ 若因買方自身因素導致商品退回，恕不退款。

3.溫馨提醒

→下單前請確認收件地址完整、姓名正確，以避免退回。

→若寄送過程產生關稅或清關費用，需由收件人自行負擔。

International Shipping FAQ

Return Responsibility for International Order

1.No Returns or Exchanges for International Orders

Due to longer shipping times and the complexity of cross-border returns, we are currently unable to offer return or exchange services for overseas customers.

Please make sure to confirm your order details and shipping information before placing an order. Thank you for your understanding and cooperation.

2.Return Responsibility

⚠️ Return not caused by customer

(Examples: logistics damage, courier errors, customs hold or return, natural disasters, force majeure, etc.)

→ We will do our best to assist, but handling will depend on the actual situation.

⚠️ Return caused by customer

(Examples: order cancellation, or other controllable reasons)

→ If the return is due to customer-related reasons, no refund will be issued.

3.Friendly Reminders

→ Please double-check that your shipping address and recipient name are correct before placing an order to avoid returns.

→ Any customs duties or clearance fees incurred during shipping must be borne by the recipient.

✈️海外寄送服務FAQ -Overseas Shipping FAQ

For English instructions, please see below 👇

海外寄送常見FAQ

Q1. 每個國家都可以寄送嗎？

Q2.所有商品都可以配送至海外嗎？

Q3. 運費如何計算？

Q4. 到貨時還會被收關稅嗎？

Q5. 出貨時間需要多久？

Q6. 海外訂單付款方式？

Q7. 海外有滿千免運嗎？

海外訂單退貨責任說明

International Shipping FAQ

Q1. Can you ship to every country?

Q2. Can all products be shipped overseas?

Q3. How is the shipping fee calculated?

Q4. Will I be charged customs duties upon delivery?

Q5. How long will it take to receive my order?

Q6. Can I return or exchange items?

Q7. Is there free shipping for orders over NT$1,000 for overseas delivery?

Return Responsibility for International Order