Q : 如何預設送貨與付款資料?
A : 請點選【我的帳戶】➡️填寫「連絡電話」、「新增送貨地址(可新增多筆)」、「新增信用卡(最多可綁定5張)」
Q: How can I set up default shipping and payment information?
A: Please click [My Account] ➡️ fill in your contact number, add shipping addresses (you can add multiple), and add credit cards (up to 5 cards).
訂單常見問題
Q : 訂單成立後可修改訂購內容嗎?
A : 成立訂單後無法進行以下修改內容，請結帳前再次確認檢查，如需取消訂單請聯繫客服，謝謝！
◼新增或刪除商品
◼變更商品尺寸或款式
◼修改配送方式
◼修改付款方式
◼補用優惠碼
◼訂單合併出貨
◼補用紅利
Q: Can I modify my order after it has been placed?
A: Once an order has been placed, the following changes cannot be made. Please double-check your order before checkout. If you need to cancel the order, contact customer service. Thank you!
◼ Add or remove items
◼ Change item size or style
◼ Modify shipping method
◼ Modify payment method
◼ Apply a discount code
◼ Combine orders for shipment
◼ Redeem reward points
Q : 訂單成立後可修改收件人資訊與收貨地址嗎?
A :
◼如果訂單尚未寄出，客服可以協助更改送貨地址。為了更快幫您處理，請提供以下資訊：
1.訂單編號
2.原送貨地址
3.新的送貨地址
4.需修改的收件人資訊
◼若商品已寄出，則無法更改地址，但您仍可聯繫物流公司進一步協助。
◼請特別留意：
1.訂單成立後無法修改付款方式、配送方式。
2.宅配無法更改成超商取貨，超商取貨也無法更改成宅配。
3.無法更改配送區域，例如台灣改中港澳、Asia改台灣、中港澳改美加地區等。
Q: Can I change the recipient information or shipping address after placing an order?
A:
◼ If the order has not been shipped yet, customer service can assist in changing the shipping address. To process your request faster, please provide:
1.Order number
2.Original shipping address
3.New shipping address
4.Recipient information to be updated
◼ If the order has already been shipped, the address cannot be changed, but you may still contact the shipping company for further assistance.
◼ Please note:
1.Payment method and shipping method cannot be changed after the order is placed.
2.Home delivery cannot be changed to convenience store pickup, and vice versa.
3.Delivery regions cannot be changed, e.g., Taiwan to China/Hong Kong/Macau, Asia to Taiwan, or China/Hong Kong/Macau to US/Canada.
Q : 請問何時出貨?何時到貨呢?
A : 關於商品的出貨時間，請參考以下說明：
◼現貨商品：我們會在您下單後的10個工作天內寄出，出貨時間為每週一至週四，依訂單順序安排配送。
◼預購商品：出貨時間將以商品頁面公告的預計出貨時間為準，具體安排會根據商品的生產或進貨進度進行調整。
配送方式與時間說明
台灣本島配送
◼宅配：每週一至週四出貨，出貨後約1-2個工作天送達（週日不配送）。
◼7-11取貨不付款：每週一至週四出貨，出貨後約2-3個工作天送達。
◼7-11取貨付款：每週一至週四出貨，出貨後約2-3個工作天送達。
台灣離島及海外配送
◼訂單完成後，將會在10個工作天內依訂單順序安排出貨，實際配送時間依各地物流情況而定。
注意事項
◼實際配送時間會受到物流配送狀況的影響，因此可能會有所不同。
◼目前我們的系統並未提供指定出貨日的選項，所有訂單將會在確認後進行正常處理和發貨。我們會盡力確保您的訂單儘早送達。
Q: When will my order be shipped and when will it arrive?
A: Please refer to the following information regarding shipping times:
◼In-stock items: We will ship within 10 business days after your order is placed. Shipments are scheduled from Monday to Thursday, in the order orders were received.
◼Pre-order items: Shipping time will follow the estimated shipping date announced on the product page. Exact timing may vary depending on production or restocking progress.
Shipping methods and delivery times:
Taiwan main island:
◼ Home delivery: Shipped Monday to Thursday, typically arrives 1–2 business days after shipment (no delivery on Sundays).
◼ 7-11 Pickup (without payment): Shipped Monday to Thursday, arrives 2–3 business days after shipment.
◼ 7-11 Pickup (with payment): Shipped Monday to Thursday, arrives 2–3 business days after shipment.
Taiwan offshore islands & overseas:
◼ Orders will be shipped within 10 business days after confirmation, in the order they were received. Actual delivery time depends on the local logistics situation.
Notes:
◼ Actual delivery times may vary due to logistics conditions.
◼ Our system does not currently allow specifying a shipping date. All orders will be processed and shipped as soon as possible after confirmation. We will do our best to ensure your order arrives promptly.
Q : 如何取消訂單?
A :
◼在訂單尚未出貨前，若您有特殊原因需要取消訂單，請聯繫客服。
◼如商品已經配達門市，無法進行取消處理。
如果您確定不需要該商品，您可以選擇不去取貨，訂單將在配送期限過後自動取消。
Q: How can I cancel my order?
A:
◼ If your order has not been shipped yet and you have a special reason to cancel, please contact customer service.
◼ If the item has already been delivered to a store, it cannot be canceled.
If you no longer wish to receive the item, you may simply choose not to pick it up. The order will be automatically canceled after the delivery period expires.
Q : 取消訂單後退款?
A : 與客服聯繫確認訂單已取消
◼如是已刷信用卡付款，我們將為您刷退信用卡，請您留意接下來的兩期帳單，退款金額將會顯示在其中。
Q: How will I receive a refund after canceling my order?
A: Contact customer service to confirm that your order has been canceled.
◼ If you paid by credit card, we will issue a refund to your card. Please check your next two billing statements, as the refunded amount will appear there.
Q : 超取包裹逾時被退貨怎麼辦?
A : 如是超商取貨包裹逾時未取件，您可以聯繫客服，待包裹送回後幫您重新執行出貨
Q: What should I do if my convenience store pickup package is returned due to overdue pickup?
A: If your convenience store pickup package is not collected on time, please contact customer service. Once the package is returned, we will arrange to reship it for you.
Q : 送貨方式，運費說明
A :
◼宅配 NT$80
◼7-11 取貨不付款 NT$60
◼7-11 取貨付款 NT$60
Q: Shipping methods and fees
A:
◼ Home delivery: NT$80
◼ 7-11 Pickup (without payment): NT$60
◼ 7-11 Pickup (with payment): NT$60
◼ Overseas: according to [Overseas Shipping Reference]
Q : 選擇轉帳付款後，跳出結帳畫面，如何查詢匯款帳號?
A : 如果您離開匯款帳號畫面，您可以至您設定收件的mail,會傳送一封藍新金流的信件裡就會有匯款的帳號。
Q: After choosing bank transfer, the checkout screen closes. How can I find the bank account details for the transfer?
A: If you leave the bank transfer screen, you can check the email you provided for the order. A message from NewebPay will be sent to your inbox containing the bank account details for the transfer.
退換貨問題 Return & Exchange Issues
Q : 請問何時會出貨?
A : 關於商品的出貨時間，請參考以下說明：
現貨商品：我們會在您下單後的10個工作天內寄出，出貨時間為每週一至週四，依訂單順序安排配送。
預購商品：出貨時間將以商品頁面公告的預計出貨時間為準，具體安排會根據商品的生產或進貨進度進行調整。
Q: When will my order be shipped?
A: Please refer to the following shipping information:
In-stock items: We will ship within 10 business days after your order is placed. Shipments are scheduled from Monday to Thursday, in the order orders were received.
Pre-order items: Shipping time will follow the estimated shipping date announced on the product page. Exact timing may vary depending on production or restocking progress.
Q : 如何查詢商品配送進度?
A : 可利用物流編號查詢配送進度喔!!
Q : 如果商品有寄錯&瑕疵異常怎麼辦?
A : 很抱歉，若發現商品有瑕疵或是缺件等異常，請於收件後七天鑑賞期內盡快聯繫客服，請提供【訂單編號、商品狀況描述、商品狀況照片、開箱影片、姓名、聯絡電話、收件地址】，我們將會盡快安排安排正確商品的寄送，屆時，請您將需要退回的商品妥善包裝好，並交由配送司機取回。
Q: What should I do if the wrong item was sent or the product is defective?
A: We apologize for the inconvenience. If you receive a defective or incorrect item, please contact customer service within 7 days of receipt. Provide the following information: order number, description of the product issue, photos of the product, unboxing video, name, contact number, and shipping address.
We will arrange to send the correct item as soon as possible. Please ensure the item to be returned is properly packaged and hand it over to the delivery driver for pickup.
Q : 如何申請退貨?
A : 所有卡特島官網商品皆享有7天鑑賞期，請在收到商品後7天內主動與客服聯繫。
1.請您確認商品全新狀態且完整包裝(包含商品主體、附件、內外包裝、贈品等），並聯繫我們，將需要退回的商品妥善包裝好，並交由配送司機取回！
◼收到退貨商品後，確認商品完整及數量正確後，將於7-10個工作天(不含假日)內執行退款流程。
◼若因商品尺寸不合需要換貨、商品有瑕疵，或有任何疑問，歡迎聯繫客服!
◼若非刷卡訂購的客人，請在包裹中附上一張小紙條，寫明以下資訊：
訂單編號：
退款銀行：
銀行帳戶：
戶名：
◼卡特島官網有權拒絕不符合退換貨條件之商品，為保障您的權利，退換貨前請詳閱注意事項。
請特別留意：
▲以寄送時的包裝再原封備妥。若原裝紙箱遺失，請於商品外再包裝，請勿直接於商品原廠外盒黏貼宅配單或書寫文字。原廠外盒損毀、商品缺件、超過7天猶豫期或是包材不完整、明顯有使用痕跡致無法再次進行銷售者，恕無法受理退貨及退款。
▲若商品為已下架(或已售完)商品，恕無法提供重新購買服務。
▲優惠碼使用折抵後，將不再返還。
▲海外訂單不適用此退換貨流程。
▲如有以下情事發生，將不予以提供退換貨服務。
1.商品收到後超過七天鑑賞期
2.商品本身、商品包裝、吊牌(剪標)、贈品損毀等
3.商品經下水洗滌、烘乾及整燙
4.商品經試穿過後有異味殘留 (例如：香水、煙味、妝底殘留...等)
5.未提供退貨必須之收件資料、正確的退款帳戶
6.活動贈品未一併退回
▲若未依官方退換貨流程而衍生額外的費用，需自行負擔。
