海外寄送常見FAQ
Q1. 每個國家都可以寄送嗎？
A1:我們配合的是 [順豐速運]SF Express，配送範圍很廣，可以先確認您的國家此貨運是否可以配送喔
Q2.所有商品都可以配送至海外嗎？
A2:每個國家的運送規定不同，因此並非所有商品都能寄送。
若有不確定的品項，歡迎先私訊小編，我們會協助您確認是否能配送到您所在的國家喔！
Q3. 運費如何計算？
A3:順豐速運的運費主要依照目的地以及包裹的重量和尺寸來計算，
您也可以參考此連結估算運費
👉https://htm.sf-express.com/we/ow/#/tw/tc/price-query
Q4. 到貨時還會被收關稅嗎？
A4:由於國際運輸規定，每個國家可能會依商品類別與價值收取關稅或其他費用，
這是由當地海關核算，並非我們收取。若需支付關稅，請依當地規定繳納，以順利領取包裹。
也建議您事先了解進口稅費標準，避免不便。
Q5. 出貨時間需要多久？
A5:訂單完成後，將於 10 個工作天內 按照訂單順序安排出貨。
實際到貨時間則依快遞公司配送狀況及當地清關速度而定，敬請耐心等候。
Q6. 海外訂單付款方式？
A6:海外付款目前僅支援信用卡，商品皆以台幣計價，使用海外信用卡結帳時，交易手續費、匯率與退款手續費依發卡銀行規定。如有任何疑問，請聯繫您的信用卡發卡銀行。
海外訂單退貨責任說明
1.海外訂單不提供退換貨服務
由於海外運送時間較長，且跨國退換貨流程繁瑣，目前 無法提供海外會員退換貨服務。
下單前請務必確認商品及收件資訊，感謝您的理解與配合。
2.退貨責任說明
⚠️非自身因素導致退回
（例：海關扣留或退回、天災不可抗力等）
→ 我們將盡力協助處理，但仍需依實際情況判定。
⚠️自身因素導致退回
（例：買方提供錯誤地址、拒收包裹、取消訂單或其他可控原因）
→ 若因買方自身因素導致商品退回，恕不退款。
3.溫馨提醒
→下單前請確認收件地址完整、姓名正確，以避免退回。
→若寄送過程產生關稅或清關費用，需由收件人自行負擔。
International Shipping FAQ
Q1. Can you ship to every country?
A1: We work with SF Express, which covers a wide delivery range. Please kindly check if your country is within their service area before placing an order.
Q2. Can all products be shipped overseas?
A2: Shipping regulations vary by country, so not all products can be delivered internationally.
If you are unsure about a specific item, please contact us in advance and we will help you confirm whether it can be shipped to your country.
Q3. How is the shipping fee calculated?
A3: SF Express shipping fees are primarily calculated based on the destination, package weight, and dimensions.
You can also use this link to estimate the shipping cost:
👉 https://htm.sf-express.com/we/ow/#/tw/tc/price-query
Q4. Will I be charged customs duties upon delivery?
A4: Customs duties or additional fees may apply depending on your country’s import regulations, product category, and declared value.
These fees are determined by local customs, not by us.
If duties are required, please pay them according to your local regulations to ensure smooth delivery.
We recommend checking your country’s import tax rules in advance to avoid inconvenience.
Q5. How long will it take to receive my order?
A5: Orders will be processed and shipped within 10 business days after payment is completed.
Actual delivery time depends on the courier’s logistics and the customs clearance process in your country.
Q6. Can I return or exchange items?
A6: Due to the long international transit time and the complexity of cross-border returns, we are currently unable to offer return or exchange services for overseas orders.
Please consider carefully before placing an order. Thank you for your kind understanding.
Return Responsibility for International Order
1.No Returns or Exchanges for International Orders
Due to longer shipping times and the complexity of cross-border returns, we are currently unable to offer return or exchange services for overseas customers.
Please make sure to confirm your order details and shipping information before placing an order. Thank you for your understanding and cooperation.
2.Return Responsibility
⚠️ Return not caused by customer
(Examples: logistics damage, courier errors, customs hold or return, natural disasters, force majeure, etc.)
→ We will do our best to assist, but handling will depend on the actual situation.
⚠️ Return caused by customer
(Examples: order cancellation, or other controllable reasons)
→ If the return is due to customer-related reasons, no refund will be issued.
3.Friendly Reminders
→ Please double-check that your shipping address and recipient name are correct before placing an order to avoid returns.
→ Any customs duties or clearance fees incurred during shipping must be borne by the recipient.
